Messaging Consent Requirements

SMS — TCPA Requirements

The Telephone Consumer Protection Act (TCPA) requires prior express written consent before sending any marketing or review request text messages.

• One-to-one consent: Consent must be specific to your business.
• Clear disclosure: Before collecting consent, you must clearly disclose that the customer will receive text messages, the purpose, and that message and data rates may apply.
• Written record: Consent should be documented with a timestamp and the method of collection.
• Not a condition of purchase: You may not require consent as a condition of any purchase or service.
• Send window: Messages may only be sent between 8 AM and 9 PM in the recipient's local time zone.
• Opt-out: Recipients must be able to opt out at any time by replying STOP. GetSetReply handles this automatically.

Email — CAN-SPAM Requirements

• Every email must include a clear, one-click unsubscribe link. GetSetReply adds this automatically.
• Your business's physical mailing address must be included in the email footer.
• The "From" line and subject must accurately represent the sender and content.
• Unsubscribe requests must be honored within 10 business days. GetSetReply processes them instantly.

Your Responsibilities

By using GetSetReply's messaging features, you confirm that:

1. You have obtained prior express written consent from each contact before sending SMS messages.
2. You will not upload contact information for individuals who have not given explicit consent.
3. You will maintain your own records of consent in case of disputes or audits.
4. You understand that GetSetReply provides tools to manage consent and opt-outs, but the responsibility for obtaining consent lies with you.