Everything you need to manage your reputation
Automated responses, customer outreach, review deflection, and clear analytics. Built to make managing reviews simple.
Every review gets a thoughtful reply, drafted automatically
When a new review arrives, GetSetReply runs it through our analysis pipeline. The latest language models read the review, score sentiment, and pull out the themes the customer mentioned. Then we apply your chosen personality to draft a reply that sounds like you. You read it, regenerate with feedback if you want, and send.
- Latest language models
- Sentiment and theme detection
- Match your personality
- Draft, regenerate, send
Outreach Analytics
- Post-Visit Follow-UpEmail + SMS80%OpenActiveStatus
- Yelp Review BoostEmail76%OpenActiveStatus
Proactively gather reviews from every customer
Reach customers via SMS or email to gather new reviews and share promotions. Manage contacts, customize templates, and generate QR codes for in-store prompts. Track interactions with our outreach analytics.
- POS Integrations
- SMS & Email Campaigns
- QR Code Generation
- Consent Tracking
Compliant with TCPA and CAN-SPAM standards.
A Review Funnel that protects your reputation
The review funnel asks customers about their experience. Happy customers are guided to the review platforms you choose, while unhappy customers share private feedback that stays in your inbox.
- Private feedback inbox
- Sentiment Analysis
- Automated replies
- Status tracking
How was your experience?
Thanks! Leave us a review
We'd love to hear from you
Understand your reviews, not just respond to them
Go beyond star ratings. Track sentiment trends, benchmark against local competitors, surface recurring themes with AI, and forecast your reputation trajectory, all from a single dashboard.
- Sentiment analysis
- Competitor benchmarking
- AI insight studio
- Forecasting
- 1Your Business4.3
- 2Competitor A4.1
- 3Competitor B3.8
Mentions of “wait time” up 23% this week.
“Ordered for a birthday and it arrived 3 days late. Ruined the surprise. Never buying here again.”
Thank you for bringing this to our attention, James. We sincerely apologize for the delay in your shipment. This does not meet our standard of service. We have processed a full refund for your shipping costs and would like to discuss this further to make it right.
Generic AI feels fake. That's why we built the Personality Engine.
Switch between 7 curated presets or use Calm Service Recovery mode to handle unhappy customers with grace. We identify tension and suggest the perfect de-escalation tone automatically.
- De-escalation Mode
- AI Clone Training
Made for owners who already do everything else
From boutiques to barbershops, GetSetReply gives you back the hours you would otherwise spend chasing reviews and figuring out what to say. You stay in charge. We handle the drafting.
Compare every feature
Find the plan that fits.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Core | |||
| Locations | 1 | Up to 5 | Unlimited |
| Review platforms | All | All | All |
| Auto-generated responses | |||
| Review analysis | |||
| Email notifications | |||
| AI & Responses | |||
| AI personalities | 3 | All | All |
| Custom personalities | — | ||
| AI Clone | — | ||
| Outreach | |||
| Customer Outreach | — | ||
| Private Feedback | — | ||
| Analytics | |||
| Analytics suite | — | ||
| Competitor tracking | — | ||
| Choose Starter | Upgrade to Professional | Choose Enterprise | |