From AI-powered responses to review deflection, outreach campaigns, and deep analytics — GetSetReply is the all-in-one platform that turns reviews into growth.
Review deflection lets you intercept negative reviews before they go public. A branded gate page asks customers about their experience — happy customers are guided to the review platforms you choose, while unhappy customers share private feedback that stays in your inbox. You get the chance to resolve issues directly, deflecting negative reviews away from your public profiles.
Step 1
How was your experience?
Step 2a
Thanks! Leave us a review
Step 2b
We'd love to hear from you
Campaign
March Follow-Up
Channel
Template Preview
Hi {{first_name}},
Thank you for visiting us! We'd love your feedback. Tap below to share your experience — it only takes a moment.
1,247
Sent
1,198
Delivered
743
Opened
312
Reviewed
Don't wait for reviews to trickle in. Launch email and SMS campaigns that drive customers to your review page — using the same gating experience to deflect negative reviews before they go public. Manage contacts, customize templates, generate QR codes for in-store prompts, and track every interaction.
Go beyond star ratings. Track sentiment trends, benchmark against local competitors, surface recurring themes with AI, and forecast your reputation trajectory — all from a single dashboard.
Reviews by Month
Sentiment Score
4.3
Avg. rating
Competitor Ranking
AI Insight
“Service speed” sentiment improved 18% this month after staff training. Customers mention “quick” 3x more often.
Choose from 7 built-in personality presets — Professional, Friendly, Heartfelt, Sarcastic, Comedian, Southern Hospitality, and Gen Z — or create your own custom personality. With AI Clone, paste a few of your past responses and let GetSetReply learn your exact voice.
Review
Jason Reeves
Great atmosphere and the pasta was excellent! Service was a bit slow but our waiter Marcus was really friendly and made up for it. Would come back for sure.
Choose a Personality
Response — Professional
Thank you for your feedback, Jason. We’re glad you enjoyed the atmosphere and pasta. We appreciate the note on service pace and are working to improve. Marcus is a valued team member — we’ll pass along your kind words. We look forward to welcoming you back.
Every tool you need to stay on top of your online reputation.
Manage reviews across all your locations from one dashboard.
Every review from every platform in one place. Filter, sort, and prioritize.
Review AI responses and post directly to Google and Facebook. Copy for Yelp and TripAdvisor.
Google, Yelp, Facebook, TripAdvisor, plus POS systems like Square, Clover, Toast, and Lightspeed.
New review alerts, daily digests, and weekly reports delivered to your inbox.
Drag and drop stats, actions, and widgets to build your perfect overview.