Stop losing customers
to a handful of bad reviews.
Send a review request after every repair. Unhappy customers can tell you first. A thoughtful reply is drafted for every public review, in your voice.
No credit card required. 30-day free trial.
Every customer gets your review links. Frustrated ones can tell you first.
Every customer who clicks your review link sees a quick satisfaction check. Whatever they tap, your Google listing is one tap away. Anyone who taps “OK” or “Poor” also gets a private form that lands in your inbox, so you get a chance to make it right (a callback, a refund, a free inspection) while the visit is still fresh in their mind.
- Happy customers land directly on your Google listing
- Unhappy customers can tell you privately, and can still post publicly
- You hear about problems directly, with a reply already drafted
Ask every customer for a review right after pickup
Your best customers leave without saying a thing. Your worst customers post a one-star review from the parking lot. GetSetReply evens the scales: every time a ticket closes, a text or email goes out asking for a quick review. More asks means more fresh 5-star reviews at the top of your Google profile when the next customer is deciding who to trust with their car.
- SMS and email, works with your existing shop management or invoicing workflow
- Fires automatically when a ticket is closed, or send manually for tricky jobs
- One-time or recurring broadcasts to recent customers or your whole service history
Disputed work, fake reviews, and other real questions
A customer says we replaced a part that did not need replacing. Do I even want to reply?
Yes, but not for them. The reply is for the next person reading the thread. The draft acknowledges the frustration, offers to pull the ticket and walk through it on the phone, and does not litigate the diagnosis in public. On a review page, calm beats correct.
Can it see the invoice or the work order?
No. It reads the review text and nothing out of your shop management system. Whatever the customer authorised and whatever the tech actually found are yours to add to the draft before you post it, if you want them in there at all.
What about a review that is obviously a competitor or a bot?
Reviews that read as suspected fakes are routed to a short, factual, professional voice instead of an apologetic one. A long defensive paragraph is what makes a fake look plausible to the next reader. Reporting it to Google is a separate step you take on your own listing.
Do I have to integrate it with my shop management software?
No, there is no shop-system integration and none is required. Requests go out by email or SMS to contacts you import or add. If you take card payments through Square, a request can fire automatically a few minutes after the sale.
Two bays, one owner. What does this actually cost?
$59 a month per location on Professional, published on the pricing page with no sales call and no annual contract. Starter is $29 a month for a single location. The first 30 days are free and no card is required to start.
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Start getting more auto repair reviews today
Free for 30 days. No credit card required.
Save 20% with annual billing. See annual pricing.