Turn every lawn into
a 5-star Google review.
Send review requests after every visit. Unhappy customers can tell you first. Every review gets a reply drafted in your voice, even during the spring rush.
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Ask every customer for a review right after the visit
Landscapers do great work and rarely ask for a review. By the time the spring rush hits, the buyers shopping in March and April are reading whatever reviews were sitting on your Google profile from last August. GetSetReply automatically texts or emails each customer a review request once a job is marked done. More requests lead to more fresh 5-star reviews, so your profile is loaded with recent reviews when the search-volume surge starts.
- SMS and email, works with your existing CRM, scheduling, or paper calendar
- Fires automatically after a service visit, or send manually for VIPs and seasonal contracts
- One-time or recurring broadcasts to recent customers or your whole list
Every customer gets your review links. Unhappy ones can tell you first.
Recent, positive reviews are what homeowners read when they're shopping. GetSetReply adds a one-tap satisfaction check to every review link. Whatever a customer taps, your Google or Yelp listing is one tap away. Anyone who taps OK or Poor also gets a private form that lands in your inbox, so you hear about a missed visit, damaged turf or a missed shrub directly and can make it right.
That private feedback arrives in the same inbox as your public reviews, with a reply already drafted, so a missed visit gets a phone call on Monday.
- Happy customers go straight to your Google listing
- Unhappy customers can tell you privately, and can still post publicly
- Service-quality and property-damage feedback lands in your inbox with a reply already drafted
Seasonality, crews, and the questions that come with them
Nobody reviews us between November and March. Does that gap hurt?
It does, because the homeowner shopping in March reads whatever sits at the top of your profile, and last August's reviews look like last August. The fix is not posting through winter. It is asking through the whole season you are actually working, so the profile is still recent when the search volume comes back.
Can I ask last season's customers all at once?
Yes. Send a one-time broadcast to a list you build, by email or SMS. That is the fastest way to refresh a thin profile before spring, and you can set a recurring send after that so it never goes stale again.
A crew left a rut in a lawn and clipped a sprinkler head. Those reviews are savage.
Property-damage complaints are read as complaints and routed to the calm service-recovery voice: acknowledge it, do not argue about who caused what in public, offer to come and look. The review funnel is aimed at exactly this. A customer who taps the link and says they are unhappy can tell you first, in a private note that lands in your inbox, with your public listings still one tap away.
Crews rotate. Can I tell which one a review is about?
Every review is analyzed for sentiment and for the topics it raises, so recurring themes surface over time rather than living in your head. If you run more than one location, the analytics break down per location as well.
We plow in winter and mow in summer, all on one Google listing. Does that count twice?
No. One listing is one location and one seat. Requests are yours to trigger, so the plow customer in January and the mowing customer in July both get asked, from the same account and the same list.
I do not run a CRM. Just a phone and a paper calendar.
Then this is the entire setup: search your business name or paste your Google listing URL, then add contacts by hand or import a list. About five minutes, no API keys, no developer.
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