Turn every delivery into
a 5-star Google review.
Send review requests after every order. Unhappy customers can tell you first. Every review has a reply drafted in your voice, waiting for you even when you are swamped.
No credit card required. 30-day free trial.
Ask every customer for a review right after delivery
Florists do great work and rarely ask for a review. When Mother's Day hits, even the best-intentioned ask gets skipped. GetSetReply automatically texts or emails each customer a review request once the order is marked delivered. More requests lead to more fresh 5-star reviews, so your Google profile is loaded with recent reviews when the next holiday spike sends buyers to search.
- SMS and email, works with your existing POS or delivery workflow
- Fires automatically when an order is delivered, or send manually for VIPs and weddings
- One-time or recurring broadcasts to recent customers or entire delivery lists
Every customer gets your review links. Unhappy ones can tell you first.
Recent, positive reviews help buyers trust you. GetSetReply adds a one-tap satisfaction check to every review link. Whatever a customer taps, your Google or Yelp listing is one tap away. Anyone who taps OK or Poor also gets a private form that lands in your inbox, so you hear about a late delivery or wilted stems directly and can make it right.
- Happy customers go straight to your Google listing
- Unhappy customers can tell you privately, and can still post publicly
- Honest feedback lands in your inbox with a reply already drafted
Your Etsy shop reviews are reviews too
Most review tools stop at Google. If you sell dried arrangements, wreaths or preserved bouquets on Etsy, that shop carries its own star average and its own reviews, and they are invisible to every Google-only tool on the market.
Connect the shop and Etsy reviews sync daily into the same inbox as your storefront reviews, sorted alongside them, each one with a reply drafted in your voice. One login, one place to look, one price on the page.
- Yelp
- TripAdvisor
- Etsy
Also built for storefronts and studios
Same inbox, same drafted replies, written for a different counter.
Questions from the shop floor
The arrangement arrived a day late for a funeral. That review is brutal.
It is, and it is the one you most need to answer well. GetSetReply reads the review before it writes anything, so a complaint like that is routed to the calm service-recovery voice: no excuses about the courier, no defensiveness, an apology and a direct line to you. You read the draft and post it yourself.
We sell on Etsy as well as in the shop. Do those reviews come in?
Yes. Etsy connects as a review source alongside Google, Yelp and TripAdvisor. Etsy reviews sync daily and land in the same inbox as your walk-in and delivery reviews, each with a reply already drafted in your voice.
Valentine's and Mother's Day break everything. What happens to the asks?
They keep going out, which is exactly the point. A holiday week is when the most buyers are searching and when nobody in the shop has a spare minute to ask anyone for anything. You can still schedule them, or pause them, if a week gets away from you.
Wedding customers review months after the event.
Send those by hand when the moment is right. Requests can fire automatically once an order is marked delivered, and you can also send one-time or recurring broadcasts to a list you build. That is how most shops handle weddings and large events.
Do you post the reply to Google for me?
No, and that is deliberate. GetSetReply drafts the reply, copies it to your clipboard and deep-links you into the Google or Yelp owner portal so you paste and post. Nothing goes out under your shop's name that you have not read.
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