Guides
What to do about reviews, platform by platform
Advice that is true on Google is often wrong on Yelp, and the removal rules differ again on every one of them. Each guide sticks to a single platform and a single job, with a worked example and the honest limits of what that platform lets a business owner do.
Guides by platform and by job
- Respond to Google reviewsWho may reply on a Business Profile, how long a reply takes to appear, a worked three star example and the sentence carrying it
- Get more Google reviewsWhat Google's own guidance permits when asking for reviews, what it treats as fake and misleading, and a request flow built from both
- Remove a Google reviewBoth reporting routes on a Business Profile, the three report statuses, the one appeal per declined report, and what Google refuses to remove
- Respond to Yelp reviewsThe three Yelp reply channels and what each one is for, plus a worked one star example split between the public comment and the private message
- Get more Yelp reviewsWhy Yelp tells owners not to ask, what its recommendation software does with a prompted review, and the levers that remain
- Remove a Yelp reviewThe removal categories Yelp publishes, why a conflict of interest report needs evidence, and the disputes Yelp says it stays out of
- Respond to TripAdvisor reviewsThe posting rules a management response is moderated against, the forty eight hour publishing window, and a two star example written to pass
- Get more TripAdvisor reviewsThe owner tools TripAdvisor provides for reminding guests, the prohibitions on incentives and selective asking, and a compliant reminder flow
- Remove a TripAdvisor reviewThe flag on every review, the forty eight hour research window, and the difference between a fake review and a contested one
- Respond to DoorDash reviewsWhy a DoorDash response is private, the seven day window it has to be sent in, and a worked example written for one reader rather than a page
- Get more DoorDash reviewsWhy there is no DoorDash review link to share, how reviews are collected and labelled, and what genuinely moves the number
- Remove a DoorDash reviewHow DoorDash moderates reviews before publication, the delivery category it rejects, and how a merchant raises one that got through
- Respond to Trustpilot reviewsWhy claiming the profile comes first, the separate service and product inboxes, editing a posted reply, and a one star refund example
- Get more Trustpilot reviewsThe invitation methods Trustpilot supports, its requirement to invite everyone the same way at the same point in the journey, and how to keep the wording neutral
- Remove a Trustpilot reviewThe flagging grounds Trustpilot publishes, the contact-the-reviewer step required first on two of them, and what misuse of the flag costs
- Respond to Etsy reviewsThe hundred day reply window, the rule that a public reply ends the buyer edit for good, and a worked example on a colour complaint
- Get more Etsy reviewsWhat Etsy's anti-shilling and extortion policies prohibit, the one narrow exception for an offer open to all buyers, and a compliant follow up
- Reply to Facebook RecommendationsWhy a Recommendation is a post and the reply is a comment, what turning Recommendations off deletes, and a worked example on a complaint about staff
- Get more Facebook RecommendationsThe Page setting that has to be on before anyone can recommend you, who Facebook says should not leave one, and a compliant way to ask
- Remove a Facebook reviewHow to report a Recommendation, why a star-only one cannot be reported, and what the Recommendations setting deletes if you switch it off
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