Get more HVAC customers.
Reply to every review, in your voice.
Send review requests after every job. Unhappy customers can tell you first. Every public review gets a reply drafted in your voice, ready for you to post.
No credit card required. 30-day free trial.
Ask every customer for a review right after the job
Most HVAC companies do great work and never ask for a review. GetSetReply automatically texts or emails your customer a review request after the job is done. Customer outreach leads to more reviews, which builds your online reputation and creates opportunities to build trust with potential customers.
- SMS and email, works with your current workflow
- Send automatically after jobs, or trigger messages manually when you prefer
- One-time or recurring broadcasts to individual contacts or entire lists
Every customer gets your review links. Unhappy ones can tell you first.
Every customer who taps your review link sees a quick satisfaction check. Whatever they tap, your Google listing or your chosen review platforms are one tap away. Anyone who taps OK or Poor also gets a private form that lands in your inbox, so you hear about a missed window or a no-heat callback directly and can make it right.
- Happy customers go straight to your Google listing
- Unhappy customers can tell you privately, and can still post publicly
- Honest feedback lands in your inbox with a reply already drafted
What HVAC owners ask before they start
A customer left a 1-star after a 2am no-heat call. What does the reply look like?
Calm and non-defensive, not a chirpy thank-you. GetSetReply reads the review before it writes anything, and an angry after-hours complaint gets routed to a service-recovery voice: it acknowledges the wait, does not argue the diagnosis in public, and offers a direct callback. You read the draft, change anything you want, then copy it into your Google reply box. We draft, you post.
Do requests go out after maintenance visits as well as installs?
Yes, and you decide which. Requests can fire automatically once a job is closed, or you can send them by hand for the jobs you actually want an opinion on. They go by email or SMS, and you can schedule them so a request never lands at 7am on a Sunday.
Our busiest weeks are the first heat wave and the first freeze. Can it keep up?
That is the whole reason to automate the ask. The week you run forty calls is the week nobody in the office has time to ask anyone for a review, and it is also the week the most homeowners are searching for you. The requests keep going out at the same rate whether the board is empty or full.
Half our reviews mention a tech by name. Is that useful?
Very. Every review is analyzed for sentiment and for the topics it raises, so you can see which crews and which job types show up in the good reviews and which show up in the bad ones. That same analysis decides which voice the reply is drafted in.
What is involved in setting it up? We have no IT person.
Search your business name or paste your Google listing URL. That is the setup, about five minutes, no API keys and no developer. Reviews start pulling in and drafts are waiting the next time you log in.
Same product, different trade
GetSetReply is one product. These pages walk through what it looks like in another line of work.
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