Documentation
Guides to how GetSetReply works, from setting up your first location to answering reviews with AI-drafted replies.
Search for what you need, start with a popular task, or open a guide by section. Each guide walks through one part of the app step by step, and Troubleshooting covers what to do when something looks wrong.
Search the documentation
Popular tasks
- Post a reply to a review
- Change the voice your replies are written in
- What credits pay for
- Connect your review sites
- Ask a customer for a review
- Check the rules for asking for reviews
- Send a coupon to a group of customers
- Text people on their own after a visit
- Why someone did not get a text
- Get your texting number
- Leave the opt-out line out of a text
- Buy more credits
- Switch to annual billing
- Reconnect a review site
Guides
Getting started
Create your account, add your first location, connect your review sites and post your first reply.
Reviews and AI replies
The review inbox, how each reply is drafted, the voices it can be written in, and what credits pay for.
Review analytics and monthly reports
Your ratings, sentiment and topics over time, and a printable report for each month.
Review requests and the review funnel
Ask customers for a review by text, and share your review link and QR code.
Rules for asking for reviews
What the review sites and the FTC say about asking for reviews, quoted from their own pages, and how GetSetReply handles it.
Sales dashboard
Revenue, orders and your best-selling items, from the point of sale you connect.
Account, billing and credits
Your plan, monthly or annual billing, how credits work, credit packs, the Review Archive and your account settings.
Texting rules
The opt-out line, the sender name, consent and links in coupon texts, with the official sources.
Troubleshooting
What to do when reviews have not arrived, a site needs reconnecting, you cannot sign in or your credits run out.
Beta features
These features are still being built with a small group of businesses, and are switched on account by account. Beta features explains what that means and how to ask for access.
Menu cost model
What each dish costs you to make, and which dishes earn their place.
Inventory par levels
How much of each ingredient to keep and to order, from what you sold.
Coupons
Text offers to customers who agreed to hear from you, by hand or on a ladder, and see who came in to use them.
Get help
Can't find what you need? In the app, open Support in the sidebar to send a question to our team and read our reply on the same page, or email support@getsetreply.com.