Reply to delivery reviews
you didn't even know you got.
A late Uber Eats driver does not get reviewed on Uber Eats. That one-star lands on your Google profile, and your rating carries it. GetSetReply reads Google, Yelp, TripAdvisor and DoorDash, spots the delivery-driven complaints among them, and has a reply drafted that politely names the third-party context, ready to post in 60 seconds instead of the next morning. Uber Eats and Grubhub cannot be connected today and we will not pretend otherwise. $59/mo per location, no Toast or Square integration required.
No credit card required. 30-day free trial.
Your delivery reviews are reviews too
A Google-only review tool cannot see your delivery storefront. Your DoorDash store carries its own rating, its own review stream, and its own run of complaints about food that travelled forty minutes, and none of it appears in a tool that reads Google and stops there.
Connect the store and DoorDash reviews sync daily into the same inbox as Google, Yelp and TripAdvisor, each with a reply drafted in your voice. One login for the dining room and the delivery window. Uber Eats and Grubhub do not connect today; when their complaints land on your Google profile instead, those get read and drafted like any other review.
- Yelp
- TripAdvisor
- DoorDash
Ask every diner for a review while the meal is still fresh
Dinner-service reviews are a recency game. A prospective diner comparing three restaurants on Google at 6:45pm reads the most recent reviews first, and a Friday night with no fresh 5-star is a Friday night losing covers to the place down the block. The problem: the host is busy seating, the GM is on the line, and the moment passes. GetSetReply automatically emails or texts each diner a review request the morning after the reservation. More requests lead to more fresh, recent 5-star reviews (which feed Google's local-pack ranking and your Yelp star average), and your profile stays current with the diners who walked out happy this week, not three years ago.
- Email and SMS, no POS integration required. Works alongside any Toast, Square, or Resy setup
- Fires automatically morning-after, or send manually for special-event follow-ups
- One-time blast to your reservation list, or recurring after every dinner service
The driver isn't your fault. The reply is.
Half of negative restaurant reviews in 2026 are about something the kitchen didn't do: the DoorDash driver took 50 minutes, the Uber Eats order arrived missing the dipping sauce, the third-party app marked the order ready before it actually was. Those reviews still land on your Google Business Profile. GetSetReply spots delivery-language cues in incoming reviews, drafts a reply that acknowledges the experience, names the third-party context, and offers a direct callback for a make-good. Plus the standard 1-tap satisfaction check on every review-request email. Happy diners go to Google, unhappy diners fill out a private form first.
- Delivery cues like "driver", "cold", "missing" or "wrong order" are detected, and the draft answers them
- Happy diners go straight to your Google or Yelp listing
- Unhappy diners share feedback with you privately, before it hits the public review thread
Delivery, timing, and who actually posts the reply
A one-star about a cold delivery. That was not the kitchen.
Right, and the reply still has to come from you. GetSetReply spots the delivery language in the review and drafts a reply that acknowledges the meal was not what it should have been, names the third-party context without blaming the customer, and offers a direct make-good. It is ready in about a minute. You paste it into your Google reply box.
Do my DoorDash store reviews come in too?
Yes. DoorDash connects as a review source alongside Google, Yelp and TripAdvisor. Store reviews sync daily and land in the same inbox as everything else, each with a reply already drafted. Uber Eats and Grubhub are not connectable today, and we will not pretend otherwise.
When do review requests go out after service?
The morning after, by default. That is when a diner still remembers the meal and is not mid-dinner when their phone buzzes. They go by email or SMS, automatically after a reservation or by hand to a list you build.
Do you post the reply to Google or Yelp for us?
No. We draft, you post. The reply is copied to your clipboard and you are deep-linked into the owner portal to paste it. A GM should read anything going out under the restaurant's name, especially on a bad night.
Do we have to integrate Toast, Square or Resy?
No POS integration is required for any of it. If you do take payments through Square, you can additionally have a review request fire automatically a few minutes after the check closes.
Two rooms, one menu, one owner.
$59 a month per location on Professional, so two rooms is $118, published on the pricing page with no sales call. Both sit under one login with analytics per location, and each room gets its own review funnel link and QR code.
Also built for the other places on your block
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