Paste a review. Read a reply you can edit
Drop in the review that is sitting unanswered, pick the stars it carries, and read a draft written for it. Nothing is sent anywhere and nothing is posted for you.
The draft belongs to you. Edit any sentence you disagree with, then paste it wherever the review lives.
Your review, answered
The more of the review you paste, the more specific the reply gets. A name and a trade are optional and only change how the draft addresses the person.
The review, pasted in full
What separates a reply that helps from one that does not
Four habits, learned from reading a great many replies that did neither the business nor the reader any good.
Answer the specific thing.
Thank you for your feedback tells a future reader nothing. Naming the cold pizza, the long wait or the person who helped shows that somebody actually read it.
Write for the person reading it next.
The reviewer has already had their experience. The audience is the stranger deciding whether to risk you, and what convinces them is a business that sounds like it handles problems.
Do not argue, and do not promise money.
A public argument is read as a warning about you. Offering a refund in public invites a queue of people asking for one. Move both to a private channel and say so in one line.
Keep it short and stop.
Two or three sentences reads as confident. Six reads as defensive. If a reply needs a paragraph of context, the context belongs in a phone call.
Collecting the reviews in the first place is the other half. The QR guide covers the printed version of the ask. Read the Google review QR code guide.
What an account connects to
This page drafts a reply to whatever you paste. Inside the product the pasting stops: reviews arrive on their own from the review sites you have connected, already read, with a draft sitting on each one. The list below is the whole set, review sites and the till alike.
- Yelp
- TripAdvisor
- DoorDash
- Trustpilot
- Etsy
- Square
Questions about drafted replies
What this tool does, what it costs, and what it deliberately will not do.
Does this post the reply for me?
No, and neither does the product. Every draft is handed to you to read, change and publish yourself. Nothing is published on your behalf at any point.
How many replies can I draft here?
Enough to try it properly on a few real reviews. There is a per connection limit and a daily ceiling, both there because each draft costs us a model call, and both generous enough that an ordinary visit never meets them.
Is the draft the same quality a customer gets?
It runs the same drafting path the product runs, so the writing is the writing. What a customer gets on top is the reading: their reviews arrive on their own, already analysed, with a draft waiting on each one.
Can I change how the replies sound?
Inside the product, yes. You pick a voice, or let it pick one per review, and you can add standing instructions that every draft has to follow. This page runs the default and shows you what it produces.
Should I reply to a five star review with no comment?
A short thank you is worth writing. It is the cheapest signal there is that somebody is home, and a profile where every review has an answer reads very differently from one where none does.
Free tools for the rest of the review loop
Every review, not just this one
One draft is a demo. Every draft is the product
GetSetReply reads what arrives across your platforms and leaves a draft on each review for you to post.