Getting started
Create your account, add your first location, connect the review sites you use, and post your first AI-drafted reply.
GetSetReply brings the reviews your business gets into one inbox and drafts a reply to each one. This page takes you from signing up to posting your first reply.
Before you begin
- An email address to sign in with.
- Your business's name, or a link to its page on a review site you are listed on.
Start your free trial
Choose Start Free Trial on the homepage. Every new account starts with a 30-day free trial of Professional, and you do not need a card for it.
Sign-up starts with your business. Search for it by name, or paste the link to its page on a review site, and pick the listings that are yours. Then create your account with your email address, accept the terms of service, and carry on with your free trial to reach your dashboard.
Pick a plan when the trial ends
To keep going after the trial, pick a plan in Settings > Billing:
- Starter is $29/mo, for 1 location.
- Professional is $59/mo per location, for up to 5 locations.
- Enterprise is $250/mo per location, for unlimited locations.
The pricing page compares what each plan includes, and The free trial explains what happens if the trial ends before you pick one.
Add your locations
Each business address you manage is a location. The business you pick during sign-up becomes your first one, and you add more from Settings > Locations. Every location shows up in the same inbox, and you can filter to one location whenever you want.
Connect your review sites
In Settings > Locations, connect the review sites each location is listed on. Search for the business by name, or paste the link to its page. You can connect Google, Yelp, TripAdvisor, DoorDash, Trustpilot and Etsy.
If you take payments with Square, you can connect it on the same screen. That is where Coupons reads your customers and their visits from.
Once a site is connected, new reviews come in on their own. Google, Yelp and TripAdvisor are checked every hour. DoorDash, Trustpilot and Etsy are checked once a day. To check right away, press Sync Now at the top of your inbox.
A review you have already answered on the site comes in with your reply attached, so it does not get a new draft.
Answer your first reviews
Every new review is analyzed first: how the reviewer feels, what they talk about, and anything that needs care. A reply is then drafted from that analysis, your business details and a voice picked for that review. Analyzing a review and drafting its first reply are free on every plan, however many reviews you get.
- Open Inbox in the sidebar and click a review. Its Suggested Response opens beside it, and it stays a draft until you post it.
- Edit the text if you want to change anything. For a different draft, press Regenerate, or type a note such as "make it shorter" first and the new draft follows it.
- When the reply reads right, press Copy & Open followed by the name of the review site. It copies the reply and opens that site in a new tab.
- Paste the reply on the site and post it there.
Nothing is published in your name without you seeing it first. We draft, you post.
Came in for brunch with my sister. The lemon ricotta pancakes were light and fluffy, and Sam at the counter remembered our order from last time. We will be back!
AI Analysis
Sentiment: Positive. The reviewer loved the food and the friendly service.
Customer Intent: Sharing a good visit and planning to come back.
Response Coaching: Thank them warmly, mention the pancakes and thank Sam by name.
Show full analysis
AI Personality
AutoAuto chose Heartfelt because this review is positive and specific.
Suggested Response
Thank you so much, Dana! We're thrilled the lemon ricotta pancakes hit the spot, and we'll pass your kind words on to Sam. It means a lot that you and your sister keep coming back. See you at brunch soon!
Reviews and AI replies explains the inbox, the voices your replies are written in, and what costs credits.
Find your way around the dashboard
Dashboard in the sidebar starts with your credits remaining, your average rating, shortcuts to the review inbox and to your locations, AI insights, a Getting Started checklist that ticks off each step as you finish it, and your most recent reviews. Press Customize to choose which cards it shows.
If something goes wrong
- My new reviews have not shown up
- I can't find my business or listing
- A review has no suggested reply
Related
Text segments and your texting number
What a text segment is, how texts are counted and paid for, what happens when you run out, the sending limits, and what your texting number costs.
Reviews and AI replies
How the review inbox works, how each AI draft is written, how AI Personalities and Additional Instructions shape it, and what credits pay for.