DoorDash ratings, watched without opening the portal
DoorDash feedback is the kind an owner finds a month late, by which point the window to answer it has closed. Connecting the store means it comes to you with the reply already drafted, while there is still something you can do about it.
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What happens to DoorDash feedback here
Four steps, on the one platform here where being slow does not just look bad, it costs you the reply entirely.
- The feedback lands in your inboxThe words as the customer left them, and the date, which on DoorDash is also the clock on your reply window. That date is the field that decides whether there is still an answer worth writing or only a lesson.
- We analyze what actually went wrongSentiment by topic, whether the complaint warrants an apology, the order details worth naming back, and a flag where the text describes a hazard, threatens legal action or turns abusive. A cold order and a missing item read differently and deserve different answers.
- We draft a reply written for one readerA DoorDash response is read by the customer and by nobody else, so the draft can be direct and specific about the order that went wrong rather than writing past them to an audience that is never going to see it.
- You send it from DoorDash's Merchant PortalUnder Customers and then Ratings and Reviews, where DoorDash puts a Respond button beneath the review. The words wait in your GetSetReply inbox until you do. We send nothing to DoorDash.
Who reads a DoorDash reply, and how long you get
Your reply goes to the customer who left the feedback, and to nobody else. DoorDash calls that responding privately, and you send it from the Merchant Portal under Customers and then Ratings and Reviews. It does not appear on your store page, so the next person browsing for dinner never reads it.
The rating is the half that is public. DoorDash shows a lifetime score on your store page in the app, and a customer who taps it sees recent averages and individual customer feedback underneath. So strangers read the number and one person reads your answer.
And the window closes. DoorDash says you have up to seven days to respond to new feedback and recommends answering within twenty four hours. That is the whole argument for having the words written before you go looking for them.
GetSetReply writes the reply and leaves it in your GetSetReply inbox. You send it from the Merchant Portal. We post nothing to DoorDash.
DoorDash beside the places diners rate you publicly
A private apology and a public reply are different jobs, and both start in the same queue.
- Yelp
- TripAdvisor
- DoorDash
- Trustpilot
- Etsy
- Square
DoorDash questions from restaurant owners
Mostly about why DoorDash feels different from every other platform on this list.
Will my DoorDash reply show on my store page?
No. It goes privately to the customer who left the feedback, from the Merchant Portal. Your rating stays public and your answer does not, which is worth remembering when you decide how much to explain.
How long do I have to respond?
DoorDash allows up to seven days for new feedback and recommends answering within twenty four hours. Having the draft written already is what makes that window comfortable rather than tight.
What can I say in a private reply that I would not say in public?
Rather more. Nobody else is reading it, so the draft names the order, the item and the fix, instead of an apology carefully worded for strangers who were never involved.
Can you respond in the portal for me?
No. You send it from DoorDash's Merchant Portal yourself. We prepare the wording so the seven day clock is not spent staring at a blank box.
The other platforms your diners are rating
DoorDash
Answer delivery feedback before the window shuts
A draft that is already written turns a seven day deadline into a five minute job.