Google reviews, answered before the week gets away from you
Most owners read a Google review, mean to answer it, and come back to it eleven days later. Connecting the profile changes the order of that: the review comes to you already read, with a reply in your own voice sitting under it.
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What happens to a Google review here
Five steps between a customer pressing post and your answer going public. You do the last one.
- The review lands in your inboxThe rating, the words, the reviewer and a link straight back to that exact review on your profile, which is the one platform here that hands us one. A review you already answered on Google arrives marked as handled and stays out of the queue instead of turning up as a second job.
- We analyze it before you read itSentiment broken down by what the customer actually mentioned, whether the complaint warrants an apology, the details a reply ought to name back, and a flag where the text threatens legal action, describes a hazard, turns abusive or reads like somebody who was never a customer.
- Google's checkbox answers stay out of the draftGoogle asks reviewers to rate food, service and atmosphere out of five, and to answer a few set questions such as noise level and parking. Those answers are kept beside the review and deliberately kept out of the drafting prompt, so no draft ever answers a checkbox as though a customer had written it out loud.
- We draft the reply in your voiceYour voice or one of the built in ones, with anything you have put in your account instructions applied to every draft. It is a starting point to edit rather than a template with a name dropped into it.
- You post it on GoogleThe draft waits in your GetSetReply inbox. Your Google Business Profile is where it goes public, under Read reviews, after you have changed anything you want to change.
Can a reply be posted to Google, and by whom
Yes, by you. Google's own instructions are to open your Business Profile, choose Read reviews, pick the review and write your answer. Google screens the reply against its content policies before it goes public, which it says usually takes about ten minutes and can occasionally take far longer.
Google also exposes a reply method for approved developers, and it holds one reply per review: sending a second one replaces the first rather than adding to it. That is worth knowing before you plan a workflow around editing an answer in public.
GetSetReply drafts. You post. The reply sits in your GetSetReply inbox until you are happy with it, and your Business Profile is the only place it can be published from. Nothing is published on your behalf, on Google or anywhere else.
Google is one of the places we watch
Most businesses connect Google first and then find their second platform is quieter but angrier. Both land in one queue.
- Yelp
- TripAdvisor
- DoorDash
- Trustpilot
- Etsy
- Square
Google questions worth answering up front
The four that come up in nearly every conversation about connecting Google.
Do I need a Google Business Profile to connect?
Yes. The reviews we read belong to a profile, so a business with no profile has nothing to sync. Claiming one is free and is also what lets you reply at all.
Will my old Google reviews come across, or only new ones?
The first sync reads back through your history, so the inbox opens full rather than empty and the backlog you have been avoiding is drafted with everything else.
What happens to reviews I have already replied to?
They arrive marked as handled and carry the reply you wrote, so they sit out of the drafting queue rather than generating a second answer to a conversation you have finished.
Does GetSetReply post my reply to Google?
No. The draft waits in your GetSetReply inbox. You read it, change anything you want, and post it from your Google Business Profile yourself. Nothing is published on your behalf.
After Google, most people connect one of these
Stop writing Google replies from a blank box
Connect the profile, let the reviews arrive, and start from a draft that already sounds like you.