Square turns a finished sale into a review somewhere public
Nobody leaves you a public Square review, and that is not what this connection is for. It gives you the sale, the shop it happened at and the customer behind it, which is everything you need to ask for a review somewhere the public can read one.
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What a Square connection powers
Three things live today, and then the same pipeline the rest of these pages describe.
- Your sales, attributed to the right shopSquare orders flow into your sales dashboard, and each Square store is mapped to one of your locations, so takings, requests and reviews all count against the shop they came from. A close address match links itself; a partial one is only ever offered for you to confirm, because a wrong link poisons the numbers for every store.
- Your customer directory, as contact listsSquare profiles arrive as contacts, and your Square customer groups are mirrored as contact lists that converge rather than accumulate: somebody taken out of a group in Square comes off the mirrored list too, instead of the list only ever growing.
- A finished sale as the reason to askA completed sale is the moment somebody is most likely to say something kind about you somewhere the public can read it. On Professional and Enterprise, with the Dedicated Number add-on ($10/mo), the review request goes out by text off that sale, and the review that follows is credited back to the Square store it started at.
- Then we analyze it, draft it, and you post itThe review a Square customer leaves on Google, Yelp or anywhere else on this list arrives in your GetSetReply inbox already read, with a reply written in your voice underneath it, and you post that reply on the platform it came from. That part is the same here as on every other page in this section.
Review requests by text are on Professional and Enterprise, with the Dedicated Number add-on ($10/mo, 500 texts a month included). Your review funnel links, QR codes and contacts are on every plan. Compare the plans
What goes out, and to whom
There is no public review on Square for us to draft against. Square's own Feedback tool collects private messages from a receipt, we do not read it, and nothing here is ever written against one. The value of the connection is the sale and the customer behind it.
A request for a review off a Square sale goes by text, on Professional and Enterprise with the Dedicated Number add-on ($10/mo), to the phone number that customer left with you. Coupons, in beta, texts your offers from your own number to the people on your list who can be texted.
Nobody is texted without consent recorded against their contact, and somebody who replies STOP is opted out for good. That is enforced in the database rather than in a preference a later import could quietly tick back on.
Coming soon
Coming soon on the Square connection
Two things being built on top of the same connection. Both are in beta with a few businesses, and neither is described here as more than it is.
- Coupons that are real Square discount codes
- Every coupon is a real Square discount code, unique to the person it was texted to, made before the text goes, and used once at your register. Square tells us when a code is used, with the order it was used on, so you see exactly who came back.
- A menu cost model built on your Square orders
- Ingredients are bought in packs and costed per unit, recipes turn them into a batch with a yield, menu items are built out of both, and your Square orders are joined to those menu items by name. What comes out is a blended food cost and a ranking of what each item on the menu really contributed.
Where the reviews come from once Square is connected
Square supplies the moment and the contact. These are the places a customer can leave you a rating anybody can read, with more integrations coming.
- Yelp
- TripAdvisor
- DoorDash
- Trustpilot
- Etsy
- Square
It is helpful to have a tool that makes managing reviews easier without taking too much time from our daily business.
Square questions
Square is the only point of sale we connect, and it behaves differently from everything else here.
Does Square give me reviews?
No. Square publishes nothing a stranger can read, and its own Feedback tool is private to you and not something we read. What Square gives you is the sale, the store it happened at and the customer, which is what makes an ask worth sending.
Will you text my Square customers?
Review requests go by text only where that customer gave your shop the number themselves, on Professional and Enterprise with the Dedicated Number add-on ($10/mo, 500 texts a month included). If you use Coupons, the people on your list who can be texted get your offers from your own number. Nobody is contacted without consent recorded against their contact, and anybody who replies STOP is out for good.
How does Square know which of my shops a sale belongs to?
Each Square store is mapped to one of your locations. A close address match links itself, and a partial one is offered for you to confirm rather than applied quietly, because an unpicked wrong link poisons the numbers for every store.
What happens to my Square customer groups?
They are mirrored as contact lists, and they converge rather than accumulate: somebody taken out of a group in Square comes off the mirrored list on the next pass, so the list stays the group rather than a record of everyone who was ever in it.
The platforms a Square customer can rate you on
Square
Turn a completed sale into a review somewhere public
Connect Square once and, on Professional and Enterprise, the ask goes out on its own to the people who left you a way to reach them.